Frequently asked questions
Make a difference with Karseell
Frequently Asked Questions
Everything you need to know about our products and services
🛍️ Orders & Shipping
When will I receive my order?
For shipments within Spain, the delivery time is 1-2 business days, although it depends on the transport agency. We ship orders on the same day we receive them or the next day. For international shipments, please check the estimated time during the purchase process.
How can I check the status of my order?
Once the shipment has been made, you will receive a tracking number by email. Enter that number into our tracking system to find out the exact location of your order.
Is shipping free?
Yes, we offer free shipping for all national orders. For international shipments, shipping costs will be calculated at checkout.
Do you ship internationally?
Yes, we ship to different countries. Costs and delivery times may vary depending on your location, so we recommend checking them before finalizing your order.
Is the website secure if I provide my personal data?
Absolutely. We use SSL encryption to guarantee the security of all your personal and payment data. In addition, your credit card information is not stored and is automatically deleted after the payment process.
🧴 Products & Quality
Are Karseell products sold online reliable?
Absolutely not, most are imitations and others are illegally introduced into the European Union, so they do not have the mandatory health registrations. To know if it is original, it is essential that the name of the importer Éxito Total SL appears. Our mask is very dense, so if you turn it upside down, it won't fall out. Avoid at all costs masks labeled in English as they can be a danger to your hair health.
What makes Karseell different from other brands?
Karseell stands out for its commitment to high-quality natural ingredients, constant innovation in product development, and a focus on environmental sustainability. We seek to offer effective solutions for all hair types, providing visible and lasting results.
Where do the ingredients come from?
We use carefully selected ingredients from organic and natural sources. We work with trusted suppliers to ensure the quality and purity of all components, such as collagen, argan oil, and maca essence.
Are the products safe for all hair types?
Yes, our products have been formulated and tested to be effective and safe for all hair types. In addition, they undergo rigorous quality controls and dermatological tests to ensure their compatibility with different hair needs.
What quality and sustainability certifications do you have?
Karseell is committed to the highest standards of quality and sustainability. Our products are dermatologically tested and designed to minimize environmental impact, using natural ingredients and recyclable packaging.
Where are Karseell products manufactured?
Our products are tested in Italy and manufactured in China in state-of-the-art facilities, under strict quality standards and with innovative processes that ensure the maximum effectiveness of our formulas.
What is Karseell's mission regarding hair care?
Our mission is to transform our customers' hair care experience, offering products that not only improve hair health and appearance but also respect the environment and promote overall well-being.
Do you have any more questions?
Contact us and we will be happy to help you. Available 24/7.